Last Updated: 11/27/2025
Welcome to Keycapcap (“we,” “our,” “us”). By accessing or using our website, products, or services (collectively, the “Services”), you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read these Terms carefully. If you do not agree, do not access or use our Services.
These Terms apply to all users, including visitors, customers, and registered account holders.
1. Acceptance of Terms
By using keycapcap.com, you acknowledge that:
- You have read, understood, and agree to these Terms
- You are at least 18 years old or of legal age in your jurisdiction
- You are legally capable of entering into a binding agreement
We reserve the right to update, modify, or replace these Terms at any time. Updates will be posted on this page with the “Last Updated” date. Continued use constitutes acceptance of any changes.
2. Services Overview
Keycapcap specializes in:
- High-end artisan keycaps
- Ceramic keycaps
- Metal keycaps
- Anime-themed keycaps
- Custom-designed keycaps
We provide global shipping, secure payments, and customer support for all orders placed through our website.
3. Account Registration
When creating an account:
- You must provide accurate, complete, and current information.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to notify us immediately of any unauthorized use of your account.
- You may not create multiple accounts to manipulate promotions, reviews, or other services.
We reserve the right to suspend or terminate accounts for violations of these Terms.
4. Orders and Payments
4.1 Order Acceptance
All orders are subject to availability and acceptance by Keycapcap. We may:
- Reject orders for any reason (e.g., out-of-stock, payment issues, prohibited items)
- Cancel or modify orders prior to shipment
4.2 Payment
Payments are processed through secure third-party providers such as:
- Stripe
- PayPal
- Other authorized global payment gateways
You agree to provide current, complete, and accurate payment information. Keycapcap does not store full credit card details.
4.3 Pricing and Taxes
- Prices are displayed in USD (or as indicated on the website)
- We reserve the right to adjust prices at any time before order confirmation
- Customers are responsible for applicable taxes, duties, and import fees
5. Shipping and Delivery
Our detailed Shipping & Delivery Policy explains:
- Order processing times (1–2 business days)
- International delivery timelines (10–15 business days)
- Tracking and carrier information
- Customer responsibilities for accurate addresses
- Customs, duties, and import taxes
By placing an order, you acknowledge and accept these shipping terms.
6. Returns and Refunds
Our Returns & Refunds Policy governs:
- 14-day no-reason returns for in-stock items
- Free replacement for damaged or missing custom keycaps
- Free return shipping for select countries
- Return request and shipment deadlines
- Refund processing and eligibility
By ordering, you agree to comply with the stated return procedures and timelines.
7. User Obligations
By using our Services, you agree to:
- Use the website in compliance with all applicable laws
- Provide accurate personal, billing, and shipping information
- Avoid fraudulent or abusive conduct
- Not attempt to gain unauthorized access to any system or account
- Not copy, reproduce, or distribute our content without permission
Violation of these obligations may result in account termination, legal action, or both.
8. Intellectual Property
All content on keycapcap.com, including but not limited to:
- Images, graphics, and videos
- Text, product descriptions, and blog posts
- Logos, trademarks, and designs
is owned by Keycapcap or our licensors and protected by intellectual property laws. You may not:
- Reproduce, distribute, or publicly display our content without permission
- Use our brand, logos, or images for commercial purposes without written consent
You are granted a limited, non-exclusive license to access and use the website for personal, non-commercial purposes.
9. Product Descriptions and Availability
While we strive for accuracy:
- Product images may slightly differ from actual items due to lighting, screen resolution, or handcrafting variations
- Custom keycaps are unique and may vary from sample images
- We do not guarantee continuous availability of products
All descriptions are subject to change without notice.
10. Limitation of Liability
To the fullest extent permitted by law, Keycapcap is not liable for:
- Direct, indirect, incidental, or consequential damages
- Loss of profits, revenue, or data
- Shipping delays or lost packages due to carrier, customs, or weather issues
- Misuse of products or installation errors
Our total liability for any claim related to the Services shall not exceed the purchase price of the affected product(s).
11. Indemnification
You agree to indemnify, defend, and hold harmless Keycapcap, its affiliates, officers, and employees from any claims, damages, or expenses arising from:
- Your use of the Services
- Violation of these Terms
- Violation of applicable laws or rights of third parties
12. Privacy
Our Privacy Policy explains:
- Collection and use of personal information
- Cookies and tracking
- User rights under GDPR, CCPA, and other regulations
- Data storage and security
By using our website, you consent to our Privacy Policy.
13. Third-Party Links
Our website may contain links to third-party websites. Keycapcap:
- Is not responsible for the content, privacy practices, or policies of third-party sites
- Provides such links only for convenience or reference
- Recommends reviewing the terms and privacy policies of linked websites
14. Dispute Resolution
14.1 Governing Law
These Terms are governed by and construed in accordance with the laws of [Your Country/State], without regard to conflict of law principles.
14.2 Informal Resolution
Before pursuing legal action, you agree to attempt to resolve any dispute with us directly by contacting customers@keycapcap.com.
14.3 Arbitration
Disputes that cannot be resolved informally may be subject to binding arbitration under the rules of a recognized arbitration body in your jurisdiction.
15. Termination
We may suspend or terminate your access to the Services, with or without notice, for reasons including:
- Violation of these Terms
- Fraudulent activity
- Unauthorized access attempts
- Non-compliance with laws
Termination does not release you from obligations incurred prior to termination.
16. International Users
By accessing our website from outside our base country, you agree to:
- Comply with local laws
- Be responsible for import duties, taxes, and customs fees
- Accept potential shipping delays or restrictions
Keycapcap makes no warranty that the Services comply with regulations in all jurisdictions.
17. Modifications to Services
We may update or modify:
- Products
- Pricing
- Features
- Website content
We reserve the right to modify, suspend, or discontinue any portion of the Services without notice.
18. Force Majeure
Keycapcap is not liable for delays or failures caused by:
- Natural disasters
- Government actions
- Pandemic or health crises
- Carrier or customs delays
- Technical failures or outages
19. Contact Us
If you have questions regarding these Terms, please contact:
📧 Email: customers@keycapcap.com
💬 Online Chat: Available on keycapcap.com
Business Hours:
- Monday–Friday: 8:30 AM – 5:30 PM
- Saturday–Sunday: 9:30 AM – 4:30 PM
20. Acknowledgment
By using Keycapcap Services, you acknowledge that:
- You have read and understood these Terms
- You agree to comply with all rules, policies, and procedures described herein
- You accept responsibility for your use of our website and products
Thank you for being a valued customer. We are committed to providing exceptional products, excellent service, and a safe, secure online shopping experience.