At Keycapcap, we believe that every artisan keycap deserves to travel safely from our hands to yours — no matter where in the world you live. Our commitment to craftsmanship does not end when a product leaves our studio. Instead, we extend the same level of care, precision, and responsibility to our shipping process, ensuring that your order arrives securely, efficiently, and with full transparency at every step.
This comprehensive Shipping & Delivery Policy provides a full breakdown of how we process, prepare, ship, and track orders worldwide. It also explains what you can expect regarding transit times, customs requirements, delivery responsibilities, and customer support.
We encourage you to read through this page carefully so you know exactly how your order will be handled — from the moment it is placed to the moment it arrives at your doorstep.
1. Global Free Shipping
Keycapcap proudly offers free worldwide shipping on all orders, regardless of quantity, product type, or destination.
There are:
- no minimum purchase requirements
- no membership conditions
- no hidden handling fees
Whether you are ordering a single ceramic artisan keycap or a full custom collection of metal, anime, and handcrafted pieces, your shipping fee will always be $0.00.
This policy reflects our belief that craftsmanship should be accessible to customers everywhere, without international logistics becoming a burden.
2. Order Processing Time (1–2 Business Days)
Once your order is placed, our team requires 1–2 business days to process and prepare it before shipping. This timeframe includes:
2.1 Order Verification
- Checking for payment confirmation
- Reviewing customization details (if applicable)
- Ensuring product availability
- Validating address information
If we detect missing or unclear address details, we may contact you before shipping — please check your email regularly.
2.2 Product Inspection
Because many of our keycaps are handcrafted or limited editions, each piece undergoes quality inspection:
- surface check
- color consistency
- dimensional accuracy
- protection layer verification
- final cleaning and dust removal
We do not ship any item unless it meets our internal quality standards.
2.3 Secure Packaging
We design packaging that protects delicate materials like:
- ceramic
- metal
- multi-layer resin
- hand-painted or sculpted surfaces
Your keycap will be packaged with:
- shock-absorbing padding
- anti-scratch inner layers
- moisture-resistant protection
- reinforced outer packaging
Our goal is to ensure your items remain safe during long-distance travel.
2.4 Handover to Carrier
After preparation, your parcel is handed to one of our trusted international logistics partners.
Processing time does not include weekends or public holidays.
3. Estimated Shipping Times
Our international delivery timeframe is:
10–15 business days for most countries
This includes:
- United States
- Canada
- United Kingdom
- Europe
- Australia & New Zealand
- Japan & South Korea
- Singapore, Malaysia, Philippines, Thailand, Indonesia
- Middle East regions
- Brazil, Chile & Other South America Countries
Please note:
- Delivery to remote or rural locations may take slightly longer.
- Delays may occur due to customs processing, weather, or local carrier workload.
- Peak seasons (Christmas, Lunar New Year, Black Friday) may extend the shipping period.
While 10–15 business days is typical, some packages may arrive earlier depending on regional logistics efficiency.
4. Tracking Information
Once your order ships, you will receive:
- a shipping confirmation email
- your tracking number
- a tracking link
- instructions for monitoring updates
Please note:
Tracking information may take 1–3 days to update after dispatch due to international data synchronization. This is normal and does not indicate a shipping issue.
You may track via:
- our website’s tracking page
- the logistics provider’s platform
- third-party universal tracking portals
If tracking shows no updates for more than 7 days, feel free to contact us.
5. Address Accuracy & Delivery Responsibilities
5.1 Customer Responsibility
It is the customer’s responsibility to provide:
- full name
- accurate street address
- apartment/suite/unit numbers (if applicable)
- correct postal code
- correct phone number
- accessible local delivery instructions
Incorrect or incomplete addresses may result in:
- failed delivery
- return-to-sender
- extended delays
- additional carrier fees
Keycapcap is not liable for packages lost due to incorrect addresses provided at checkout.
If you notice an error, contact us at
📧 customers@keycapcap.com
within 12 hours of placing your order.
6. Customs, Duties & Import Taxes
Most countries do not charge duties on small-value items such as keycaps, but this may vary depending on:
- your country’s import laws
- declared value
- customs inspection procedures
Important:
Keycapcap does not cover import taxes, duties, VAT, or handling fees charged by customs.
If such fees are applied by your local government, you are responsible for paying them.
Delays caused by customs clearance are outside our control but occur in certain countries during peak seasons.
7. Delivery Attempts & Signature Requirements
Most international packages do not require a signature, and couriers may:
- leave the package at your doorstep
- place it in a parcel locker
- deliver it to a local pickup point
- leave a notice if no one is available
Please monitor tracking closely to avoid missed deliveries.
If a package is returned to us due to repeated failed attempts, we can reship it, but reshipment fees may apply.
8. Lost, Missing, or Stolen Packages
We understand that international shipping involves risks. If your package is:
- marked “delivered” but you did not receive it
- stuck in transit for 10+ days
- showing no tracking updates
- lost by the carrier
Please contact us immediately:
📧 customers@keycapcap.com
We will:
- verify the tracking history
- open an investigation with the carrier
- assist with compensation or replacement options
We treat lost-package cases with utmost seriousness, especially when the items are limited-edition or handcrafted.
9. Damaged Items Upon Arrival
If your order arrives damaged or defective, contact us within 48 hours with:
- photos of the product
- photos of the packaging
- order number
- a description of the issue
Our team will provide a solution, which may include:
- replacement
- partial refund
- store credit
- repair options (if applicable)
Your satisfaction is part of our craftsmanship promise.
10. Holiday, Weather, and Peak Season Delays
Shipping may be affected during:
- Christmas
- Lunar New Year
- Golden Week (Japan)
- Black Friday & Cyber Monday
- unexpected global logistics congestion
- severe weather events
We recommend ordering early during busy seasons.
While we process orders quickly, external carrier delays may be unavoidable.
11. Packaging Quality & Sustainability
Each order is packaged with strong protective materials designed for long-distance travel.
Whenever possible, we use eco-friendly or recyclable elements to reduce environmental impact.
Our packaging protects:
- ceramic edges
- metal surfaces
- painted or sculpted details
- transparent resin elements
- multi-material keycap structures
We always prioritize safety without compromising sustainability.
12. Need Help? Contact Us Anytime
Our customer support team is here to help with any shipping-related questions.
📧 Email: customers@keycapcap.com
💬 Online Chat: available on our website
🕒 Business Hours:
- Monday–Friday: 8:30 AM – 5:30 PM
- Saturday–Sunday: 9:30 AM – 4:30 PM
We respond to all inquiries as quickly as possible during working hours.
Thank You for Choosing Keycapcap
Every order you place supports our artisans, designers, and creative team.
We promise to treat your package with the same care and dedication we put into crafting our keycaps.
Your trust means everything to us — and we remain committed to delivering excellence from our studio to your doorstep.